Now admin/ managers can restrict access to create tags or labels for their agents.Â
To view the enhancement:
Navigate to Settings
Click on Restrictions
Move the toggle bar to allow or restrict access to create tags or labels for each agent.
Note: The agents for whom access will be restricted can only use the tags or labels that are already created.
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The agents who are not restricted can add, edit and delete labels and tags.
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For agents who are not granted access to tags and labels, they cannot add, edit or delete tags and labels.
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