Now, users have the option to configure a redirection setting, which includes the ability to set a specific rating threshold. This means that when you set a rating threshold, if a client provides a rating above that threshold, they will be automatically redirected to the Google review page to leave their feedback.
Use Case: This feature enables users to leverage a redirection setting within the NPS system, allowing them to seamlessly redirect clients to the Google Review page if they receive a rating above a specified threshold. It aims to streamline the process of gathering online reviews from satisfied clients. Google reviews will increase online visibility and build customer trust.
Navigation:
- Navigate to the Google Reviews section.
- Click on the NPS tab.
3. Click on the Settings menu.
4. Select the “Redirection Settings” option.
Note: Once you have chosen a rating threshold, any subsequent ratings from clients that surpass this threshold will trigger an automatic redirection to the Google Review page.
Note: After saving your settings, a success popup will confirm your changes.
