Agents will now receive detailed email notifications based on NPS rating feedback from clients, enabling deeper insights to better guide them through the services.
Use Case: Enhanced agent guidance through NPS-based email notifications to improve client handling and service quality.
To View the Enhancement:
![](https://wp-insuredmine-public-bucket.s3.us-west-2.amazonaws.com/media/2024/07/16134108/image2-15-1024x465.jpg)
- Navigate to the Google reviews module.
- Next, click on NPS.
![](https://wp-insuredmine-public-bucket.s3.us-west-2.amazonaws.com/media/2024/07/16134204/image1-9-1024x490.png)
- Then, within NPS click on the three dots present in the top right corner.
- From there, click on Notification settings.
![](https://wp-insuredmine-public-bucket.s3.us-west-2.amazonaws.com/media/2024/07/16134253/image4-4-1024x371.png)
- A side panel will appear, allowing you to choose how to send notifications to the agent, such as for Detractors, Passives, or Promoters.
- Next select the Agent and then click Save.
![](https://wp-insuredmine-public-bucket.s3.us-west-2.amazonaws.com/media/2024/07/16134341/image5-5-1024x443.png)
- A pop up success notification will then be received.
Note: Based on the NPS settings, the agent will receive an automated email notification with the client’s NPS rating, whether it falls under Promoters, Passives, or Detractors.
- For example, if a client shares a feedback rating of 9, the agent will receive an email notification with this information.
NPS Templates According to Survey Link Rating
Rating [9/10]:
![](https://wp-insuredmine-public-bucket.s3.us-west-2.amazonaws.com/media/2024/07/06070313/image_2024_08_06T06_54_36_621Z.png)
Rating: 7/10
![](https://wp-insuredmine-public-bucket.s3.us-west-2.amazonaws.com/media/2024/07/06075430/image_2024_08_06T06_55_42_748Z.png)
Rating : 5/10
![](https://wp-insuredmine-public-bucket.s3.us-west-2.amazonaws.com/media/2024/07/06075615/image_2024_08_06T06_57_21_005Z.png)