Agents will now receive detailed email notifications based on NPS rating feedback from clients, enabling deeper insights to better guide them through the services.
Use Case: Enhanced agent guidance through NPS-based email notifications to improve client handling and service quality.
To View the Enhancement:
- Navigate to the Google reviews module.
- Next, click on NPS.
- Then, within NPS click on the three dots present in the top right corner.
- From there, click on Notification settings.
- A side panel will appear, allowing you to choose how to send notifications to the agent, such as for Detractors, Passives, or Promoters.
- Next select the Agent and then click Save.
- A pop up success notification will then be received.
Note: Based on the NPS settings, the agent will receive an automated email notification with the client’s NPS rating, whether it falls under Promoters, Passives, or Detractors.
- For example, if a client shares a feedback rating of 9, the agent will receive an email notification with this information.
NPS Templates According to Survey Link Rating
Rating [9/10]:
Rating: 7/10
Rating : 5/10
