Update – Added Search, Download, and Save as report features under Activity reports
Use case – Easier to view, download, and share reports for analytics.
Process:
- Navigate to Reports and click on the Activity Reports tab.
- Now choose the agent
- Use the Search bar to search for a contact
- The Download button will send an email to the Login email address.
- Click on the Download button to download the excel report
- Click on Save Report and enter the report name.
- Click on Save, and the report will be available under the Saved Reports section.
