Voice Calling
With calling feature on our portal, you can now significantly boost customer engagement by managing all your voice communications directly at your fingertips. This powerful
InsuredMine is SOC 2
Type II Certified
Calling
All information about Calling
Pagination & Filter in Call History
Earlier, all incoming and outgoing calls were displayed together. Now, we’ve organized them into separate pages, allowing you to view incoming and outgoing calls sequentially.
Audio to text and summary using OpenAI for call recordings
We’ve implemented a functionality that converts call recordings into text and provides a summary. Once call recordings are saved, our system automatically transcribes the audio
How to connect your RingCentral account with InsuredMine?
In this article you will learn: How to connect your InsuredMine account with RingCentral? ​ Ringcentral is the smart calling tool that allows agents to
How to use the RingCentral calling feature?
In this article you will learn: How can I confirm my RIngCentral account is connected with InsuredMine? How to view the call log? How to
Twilio Voice Mail
Only for Beta users! If you get a call on your phone, when you are busy or not available it will send a voicemail saying
How to Setup Your Caller I.D
 You can use alternative phone numbers inside InsuredMine by masking the number with your Twilio phone. Meaning if you add your cell number as a
Ringless voicemail
In this article, you will learn: To setup integrations: How to send Ringless voicemail drop messages manually How to send voicedrop via Workflow To track
